Refund policy

EXCHANGE & RETURN POLICY

  1. We accept exchanges and returns on non-sale items within 3 days of you receiving the shipment.

  2. A reverse pickup facility for returns from your shipping address is available free of cost.

EXCHANGE & RETURN PROCESS

  1. To raise a request, email support@nishvibes.in or WhatsApp us at +91-8595072706.

  2. We will initiate a reverse pickup from your shipping address.

  3. Re-use the original packaging, including the cloth bag, for proper care and protection

  4. Items must be in their original condition, with their labels and tags intact.

  5. For Returns, all tags and labels should be intact and the items must remain unworn, unwashed and unsoiled.
  6. Once we receive the items, our team will Quality check. If no exception with your return is faced, your request will be further processed.
  7. Store Credit/Gift Card will be provided to the shopper of same value as the order items with 1 year validity. Unfortunately, refund requests can not be entertained.
  8. Delivered product can be exchanged with another size or even another item of same or higher value (difference amount to be paid).
    Product needs to be in original condition with tags and packaging intact.
    For exchange please mail us at support@nishvibes.in within 3 days of receiving the product. Any item can be exchanged just once.

  9. Typically, it can takes 7-10 days to complete your exchange or return request

REFUND POLICY

  1. We issue a store credit for the full amount against all returns

  2. There is no reverse shipping fees levied on any return requests

  3. A non-refundable shipping fee of Rs 99 will be charged for any exchange requests.

  4. Store credit is valid for a 1-year period from the date of issue

  5. Shipping fees and gift services (if any) are non-refundable

 7. Gift cards cannot be returned for their monetary value.

 8. Gift Cards can be used on any new purchase.

 9. Partial COD amount is non-refundable under any circumstances.

MISSING OR DAMAGE POLICY

       1. A missing or damaged item claim must be raised within 2 days of receiving the parcel

       2. We will need photographs of the item(s) and the delivery parcel it was received in.

       3. Our customer care team will investigate and offer an appropriate resolution.

       4. Please mail us at support@nishvibes.in within 2 days of receiving the product and we shall validate the damaged product. Post validation, we will initiate  dispatch of a fresh item or offer you Store Credit/Gift Card with 1 year validity.

CANCELLATION POLICY

       1. Orders may be cancelled through the website within 1 hour of order placement. Once an order has been packed or dispatched, cancellation shall no longer be permitted.

       2. We accept cancellations against store credit as long as the order has not been shipped.

Have a question? Chat with us, or e-mail us at support@nishvibes.in, or WhatsApp us at +91-8595072706. We'd be happy to answer any questions.